- 1. Does DFD deliver nationwide?
- Yes, DFD will deliver your furniture anywhere in the mainland USA. We routinely ship all of our orders into residences offering full delivery services. The delivery services that we work with will unpack and set up all of the pieces in your order. They will also dispose of all debris created in the delivery. We can also ship to businesses using a lower level of service called curb-side delivery.
- 2. Does filling out a form requesting pricing obligate me in any way?
- No. This type of form helps us price out all of your pieces and also to provide you with an accurate shipping and delivery quote. E-mailing or calling us and giving us some of your information does not obligate you in any way.
- 3. Will my transaction be confidential?
- Yes. The information that you provide DFD with will only be used for providing you with a quote or for filing out an order. Your information will not be shared, traded or sold to any other parties for promotional purposes.
- 4. Why does DFD not provide any pricing information online?
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- 5. How can DFD sell at lower prices?
- DFD passes our many savings to our clients. By selling large volumes of furniture, we are able to obtain better pricing on the lines that we carry. DFD also works hard at maintaining low overhead costs. We ask all of our prospective clients not to use our quotes as a bargaining tool with local dealers since maintaining a standard retail location has many costs attached that will not make it possible for them to price their pieces at our low prices.
- 6. How long has DFD been in business?
- DFD has been providing high quality pieces along with great customer service for over nine years. Our doors opened in 1998, when we started selling furniture to designers and model homes locally.
- 7. Is the furniture that I order brand new?
- Yes. DFD orders from the same national manufacturers as your local store. All items are brand new and are shipped directly from the manufacturer into our delivery services warehouse. All items are inspected and delivered inside your home or office.
- 8. Do you charge sales tax?
- A sales tax will be collected on all items delivered to addresses in the state of Florida. Sales taxes will not be collected for orders delivered to other states. For any deliveries other than to Florida, clients are responsible for complying with the applicable tax laws in their state.
- 9. Will you send me a catalog, sample finish or fabric?
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- 10. Does DFD have a minimum order?
- The reason why we do is because all shipping and delivery companies have minimum shipping charges on all orders.
- 11. I found a lower price on the item that you are selling. Will you match it?
- The answer to this question depends on the type of service that the other company is providing to you. If you are able to find a lower price, DFD will try to match the entire price including delivery and setup. We will not match shipping quotes since some companies use discount carriers who do not fully insure their items and who also do not deliver the pieces into your home.
- 12. What are some important rules when purchasing furniture online?
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- 13. What info do I need in order to obtain a quote from DFD?
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- 14. How do I place an order?
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- 15. How much does shipping cost?
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- 16. How long is my quote good for?
- Your quote is good until the manufacturer changes their pricing. Due to changes in raw materials, production or freight, manufacturers usually adjust their price lists at least once a year. If your order has already been placed, your prices will not change if the manufacturer changes their pricing or if shipping rates change.
- 17. Do you sell discontinued items?
- No, we do not sell discontinued items. Once a company discontinues an item, they will still have some pieces left in their warehouse. These pieces ran out of stock fairly quickly. If you are looking for an item that has been discontinued, your best bet is to call local retailers that might have it in their showroom or warehouse.
- 18. Can you obtain a replacement part for me?
- The local store or retailer who sold you your items should be able to obtain any small replacements parts for your pieces. Small parts such as door handles are usually obtained for free within a reasonable time of purchasing your items. If the company who you bought from will not obtain the replacement pieces for you, give us a call and we will contact the manufacturer for you.
- 19. What forms of payment do you accept?
- We accept Visa, MasterCard, American Express and Discover credit cards. We also accept checks. Orders placed by check are required to be paid in full before they ship out of the manufacturer.
- 20. What is the required down payment on order?
- All of our orders require a 50% deposit. The remaining 50% of the order is due once we find out that a delivery has or could have been scheduled with you. (usually 3-5 days before the actual delivery) If the balance due on your account cannot be collected after the order has shipped, your delivery will be placed on hold until the payment is received. Orders shippable by UPS or FedEx are charged in full before being shipped.
- 21. Do you offer financing options?
- At this time, we do not offer any financing options.
- 22. How long will it take for my order to arrive?
- The delivery time depends on the manufacturer and the shipper. As soon as you place your order, we will authorize the manufacturer to release your items to our shipping company. If your items are in stock, our shipping company should pick them up within 14 days. Delivery times take anywhere between 7 to 14 business days to regular areas and up to 21 days to remote areas. Items that have to be manufactured upon being ordered, such as customizable sofas and chairs, usually require between 4 and 6 weeks to be ready for pick-up. Please note that the information that we provide you with on your order is an estimate and not a guarantee. We want you to have the furniture in your home as much as you want it in your home. Clients are welcomed to send us e-mails or call us in order for us to check the status of their orders.
- 23. When will I be contacted for delivery?
- Our delivery company should contact you within 24-48 hours of them receiving the items in their local warehouse in order to schedule a delivery appointment. If you are not contacted, you can either call them with the information that we will provide to you once the order is shipped (tracking information) or you can call us and we will make sure that you are contacted for a delivery appointment.
- 24. What kind of service does the delivery company provide?
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- 25. How should I prepare for a delivery appointment?
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- 26. What if my furniture shows up damaged or has a defect?
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- 27. If one of my items needs to be repaired, will it look like it was repaired?
- When a repair is done, you will never know it was repaired. The in-house repair medics used by our company are experts in their fields. If your piece needs to be repaired by a furniture medic, it should be made to look as if it was a brand new piece.
- 28. What happens if I change my mind once I've ordered?
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- 29. Are finish colors accurate?
- Yes. However, colors can vary by personal perceptions, monitor type and age, video card differences and printing variations. If you are not sure of the color, you should ask our customer service representatives for a color sample. We can sometimes obtain color samples from manufacturers and ship them out to you.
