The following steps outline how a standard white-glove (inside your home or office with full set-up) delivery will proceed:
Once the order is placed and all items are in stock, the shipping company will pick them up.
The shipping company will then bring the items into their own warehouse where they will route it to a warehouse located near the delivery point.
The warehouse that is located near your home or office will receive your items. They will then call you within 24 to 48 hours in order to arrange a delivery appointment with you.
Delivery. The delivery company will show up at your home or office where they will unwrap and place all items inside your room of choice. They will inspect and set up all items.
WHAT HAPPENS IF YOUR FURNITURE ARRIVES DAMAGED?
If your furniture has any type of damage or manufacturer defect, you should refuse the delivery on that item. Please do not refuse the delivery on the whole order, since this will cause the delivery company to charge you again for the next delivery.
Once the damaged or defective item makes it back into the delivery company’s warehouse, they will inspect it and determine whether to repair or replace the item. Their decision is based on two factors: whether or not the piece can be fixed to the manufacturer’s standards and whether or not the cost of the repair exceeds the cost of the item. The delivery company’s employ professional repair people in order to fix the damage or defects that any of the products could have.
- Delivery companies do not deliver to all areas on every day of the week. They usually deliver two days out of the week to most areas.
- Before placing your order, we ask you to make sure that the pieces that you are ordering will fit in your desired room. We ask you to measure all doors and hallways where the pieces will go through in order to make it to their final destination.
- Any problems with your order should be clearly written on your bill of lading.
ORDERS SHIPPABLE BY FEDEX OR UPS:
Orders for smaller items are sometimes shippable by FedEx or UPS. All orders that ship in this manner need to be paid in full before the pieces leave the manufacturer. Common items that ship in this manner are lighting, bedding and small accessories.
If you have any additional questions on how we ship our products please refer to our FAQ section or contact us at 1-866-715-4333 or by e-mail at info@designerfurniturediscount.com.
